Ongoing Problems, and My Visit to the Autoshow

Wednesday, February 16, 2005
The noise from the left sliding door is REALLY getting annoying. We have been on a couple of long trips lately and have tried putting in a DVD for our boys to watch. However, the wind and road noise from the left sliding door is so loud that my oldest son (who sits on the left side) is unable to hear the movie unless it is turned to almost maximum volume. Maximum volume is way too loud for the rest of the occupants in the vehicle, so our DVD player is pretty much unusable - unless we're parked.

Monday, February 21, 2005
Several weeks back I had sent e-mails to Tom Lasorda (President of Daimler Chrysler North America) and Mark Norman (President of Daimler Chysler Canada). Today I received a letter in the mail in response to my e-mails. The letter is available for viewing here.

My favourite line in the whole letter is "Your website statements and opinions have preempted the normal evolution of your customer service file." Remember that my case was closed and I was being ignored at the point that I launced this web site. Ignoring customers and hoping that they will give up and go away is Daimler Chrysler's "normal evolution of customer service files". You better believe that this web site has preempted that!

I also really appreciate how Mr. Kiritsis does not leave a phone number to contact him at. Another standard part of the Daimler Chrysler customer service experience. Luckily I have the phone sheet that I obtained from the front bulletin board at the Daimler Chrysler Mississauga office. It has all the phone numbers I need.

Wednesday, February 23, 2005
My brother and I paid a visit to the Canadian International Autoshow this afternoon. We made up some t-shirts that advertise this site - www.DoNotBuyDodge.ca (photos coming soon) - and wore them around the show. We had several people stop us and "congratulate" us on our efforts. I was again surprised at the number of people who have also had poor experiences with Daimler Chrysler.

We initially spent about 20 minutes in the Daimler Chrysler booth - just enough time to make them start worrying. We talked to a lot of people who were there to evaluate a vehicle that they were interested in purchasing. After some discussions with us, they are definitely going to think twice about purchasing from Daimler Chrysler. Then, we wandered off and explored several of the other booths in the Rogers Centre. Even in the other booths, we had a lot of great feedback from people. Several other sales reps asked us for business cards and many people stopped us to tell us their horror stories with Daimler Chrysler.

We finally made our way back to the Daimler Chrysler booth. We were able to spend another hour in there making our way through the people and spreading our story. At that point, we were approached by security guards and asked to leave the premises. We were expecting this to happen at some point and we were actually surprised that it took so long. All in all, it was a very effective outing. We were able to spread the word to several more potential Daimler Chrysler customers. (I've received over 150 e-mails that can be directly connected to the Autoshow.) And, I've shown to Daimler Chrylser that I am not going to allow them to follow the "normal evolution of my customer service file".

Thursday, February 24, 2005
In less than 4 months, we have now had over 950,000 visitors to this web site. We're approaching the 1,000,000 mark. Now, I know that several of these people may just be visiting my site, taking a quick look, and moving on with their lives. However, based on the feedback that I've been receiving, this site has really impacted several people. Here is a breakdown of some of the responses that I have received.

• 6,312 - # of e-mails received to date (only 5 have been negative) 
• 782 - # of people indicating that they will never purchase another Daimler Chrysler vehicle
• 1,129 - # of people on my regular mailing list
• 941 - # of people with their own unresolved issues with Daimler Chrysler vehicles

Monday, February 28, 2005
We have surpassed the 1,000,000 mark. As of noon today, this site has had 1,037,162 visitors!

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